Shipping policy

Order processing time

Orders are processed after payment is confirmed. Standard processing time is 1-3 business days, excluding weekends and public holidays. "Business day" means Monday to Friday, based on our operating time zone: UTC+8, unless otherwise stated.

If an item is temporarily out of stock, on backorder, or subject to special fulfillment timing, the estimated dispatch time will be shown on the product page, at checkout, or communicated by email.

Shipping rates

Orders shipping to the contiguous United States and District of Columbia, Taiwan, Hong Kong, Macau, and mainland China are eligible for Free Shipping when the destination is available at checkout.

Orders shipping to other supported destinations listed above use a flat shipping rate of USD $20, unless checkout shows a different eligible promotion or shipping rule.

Shipping rates shown at checkout are based on the destination and current fulfillment rules. If a destination is not available at checkout, we currently do not offer checkout shipping to that destination.

Estimated transit time

Typical delivery time after dispatch is 7-10 business days for most supported destinations.

For Qatar, Kuwait, and Bahrain, typical delivery time after dispatch is 8-12 business days.

For Mexico, Chile, and Colombia, typical delivery time after dispatch is 10-20 business days.

Free-shipping destinations are typically delivered in 5-10 business days after dispatch where the selected carrier route is available. Actual delivery time may vary due to carrier routing, customs processing, local delivery conditions, holidays, weather, remote-area delivery, or other events outside our control.

The estimated delivery time shown at checkout or in your shipping confirmation is an estimate, not a guaranteed delivery date.

Tracking

When your order ships, we will send a shipping confirmation email with tracking information if tracking is available for the selected shipping method. Tracking events may take 24-72 hours to update after the parcel is handed to the carrier.

Customs, duties, taxes, and import charges

Product prices and shipping charges shown at checkout may not include customs duties, import taxes, VAT/GST, brokerage fees, or other local charges unless they are explicitly collected at checkout.

Unless checkout explicitly states that duties or import taxes are collected, the recipient is responsible for customs duties, taxes, import charges, and local clearance requirements charged by the destination country or carrier. We cannot control customs delays or guarantee customs clearance times.

Address accuracy and failed delivery

Please make sure your shipping address, phone number, and email address are accurate before placing an order.

If a parcel is delayed, returned, or lost because of an incorrect or incomplete address, unavailable recipient, refusal of delivery, or failure to complete customs clearance, additional shipping costs may apply.

Lost, damaged, or missing parcels

If your tracking shows delivered but you did not receive the parcel, please contact us within 7 calendar days of the delivery scan.

If the carrier confirms that a parcel was lost in transit and the issue was not caused by an incorrect address, recipient refusal, or failure to complete customs clearance, we will work with you on a suitable remedy, which may include reshipment or refund.

If your item arrives visibly damaged, please keep all packaging materials and contact us within 7 calendar days of delivery with:

• order number
• photos of the outer box
• photos of the damaged product
• photos of the shipping label
• a short description of the issue

Shipping delays

If we cannot ship your order within the stated processing or shipping timeframe, we will contact you with an updated estimate and available options, which may include waiting for the delayed shipment or cancelling the unshipped order for a refund.