Warranty Policy
Last updated: July 10, 2026
This Warranty Policy applies to eligible Cynus products purchased from ChessRobotShop.com.
Chess Robot Shop is an independent reseller website for Cynus portable AI chess robot products. Manya and Cynus are trademarks of their respective owners.
Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.
Starts from the delivery date for eligible Cynus hardware purchases.
Proof of purchase is required before warranty support can be reviewed.
Report DOA, severe damage, or power-on issues within 7 calendar days.
Warranty period
Eligible Cynus hardware products purchased from ChessRobotShop.com include a 12-month limited warranty starting from the delivery date. Proof of purchase is required for warranty support.
What this warranty covers
This limited warranty covers manufacturing defects in materials or workmanship under normal consumer use. Covered issues may include confirmed hardware failures affecting:
- robot arm operation
- board electronics
- charging or power system
- camera or board recognition hardware
- Bluetooth connectivity hardware
- other manufacturing defects confirmed through troubleshooting
Warranty coverage is subject to review and confirmation.
What this warranty does not cover
This warranty does not cover:
- normal wear and tear
- cosmetic scratches, marks, or minor appearance changes
- damage caused by drops, impact, pressure, liquid exposure, moisture, fire, heat, dust, or improper storage
- damage caused by misuse, abuse, incorrect setup, unsafe operation, or failure to follow instructions
- damage caused by unauthorized repair, disassembly, modification, or third-party accessories
- issues caused by unsupported third-party software, experimental tools, scripts, drivers, or integrations
- consumable or accessory wear unless defective on arrival
- battery capacity reduction from normal aging and use, unless caused by a confirmed manufacturing defect
- products purchased from sellers other than ChessRobotShop.com
Third-party apps and tools
Cynus may work with third-party apps, drivers, browser tools, or compatibility resources. Third-party tools are provided by their respective publishers. Chess Robot Shop does not control third-party software updates, availability, account systems, platform changes, or compatibility changes.
Issues caused by third-party tools are not covered by this limited warranty unless a covered Cynus hardware defect is confirmed.
How to request warranty support
Email support@chessrobotshop.com or use the Contact page with:
- order number
- product color
- delivery date
- description of the issue
- photos or videos showing the issue
- troubleshooting steps already tried
- serial number or device information if available
We may ask you to perform reasonable troubleshooting steps before approving repair, replacement, or return.
Warranty remedies
If a covered defect is confirmed, we may provide one or more of the following remedies:
- troubleshooting support
- replacement part
- repair guidance
- repair service
- replacement unit
- refund where required by law or where replacement/repair is not practical
The remedy will depend on the issue, product availability, destination country, and applicable law.
Shipping for warranty service
If a return is required for warranty inspection, we will provide instructions. For confirmed defects within the warranty period, we will provide an appropriate remedy according to this policy and applicable law.
For issues caused by misuse, damage, unauthorized modification, unsupported third-party tools, or non-covered causes, repair, replacement, return shipping, or service costs may be the customer's responsibility.
DOA / arrival issues
If the product arrives dead on arrival, severely damaged, or unable to power on under normal setup, contact us within 7 calendar days of delivery. Please include photos/videos and keep the original packaging.
After review, we may provide expedited troubleshooting, replacement, return label, or refund depending on the confirmed issue and applicable law.
Contact
Email support@chessrobotshop.com or use the Contact page for warranty support. Please include your order number and the details listed above.
Support requests are reviewed on business days.